What AI Can’t and Shouldn’t Do

Quoting from HubSpot (Generative AI-v4.pdf (hubspot.com), “AI can do a lot, but here’s what it cannot do (at least right now):

Original research: AI can’t conduct original research or conduct analysis. In general, AI written content is pretty surface level, so you’ll need to bring the substance and research to deepen your pieces.

Provide lived experience: AI mimics humans, but it can’t touch lived experience. So put your own lived experience and perspectives in your pieces.

Ensure quality: AI simply lays logical words down on a page. Taste and quality are not accounted for in its generations. This is why humans are essential to the AI equation.”

Can technology actually kill off human beings?  “Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war”.  This wasn’t a bunch of conspiracy theorists.  It was signed by many of the world’s technology leaders, scientists and engineers, including those at Google, Microsoft and Open AI (who developed Chat GPT).

What about our jobs?  A recent report by Goldman Sachs suggests that AI tools threaten over 300 million full-time jobs in our economies.

To counter the negative effects of Generative AI, a recent article in The Thaiger suggests a three part strategy. 

  1. Enact a human rights due diligence framework, as outlined in the UN Guiding Principles on Business and Human Rights.
  2. Have academics, civil society actors, and community organisations, engage with traditionally marginalised communities to influence product design and policy development processes and to better understand the potential impact of these new tools.
  3. In the absence of regulation, engage the human rights community to prevent and mitigate the potentially dangerous effects of Generative AI. 

Caregivers complain AI models are unreliable and of limited value. Tools designed to warn of impending illnesses are inconsistent and sometimes difficult to interpret. Even evaluating them for accuracy, and susceptibility to bias, is still an unsettled science.

Clinician’s trust:  While many models perform just as well as doctors in discerning disease, they can’t fully explain their logic in ways that clinicians can understand. One set of explainability methods, called saliency methods, when used in radiology, can offer a window into how these models make their predictions by highlighting the areas of a medical image that most affected an algorithm’s prediction. The result takes the form of a heatmap overlaid onto the image, as though the algorithm has drawn a border around a concentrated area of disease such as a lung nodule on a chest X-ray.

Even if you as a healthcare professional are not using AI, you can be certain that many of your patients are.  They may come for appointments armed with not only Internet information, but also ChatGPT information.  Another challenge here is at what reading level is ChatGPT providing information?  For someone who has a low reading level, or poor English skills, they may not be understanding or interpreting the information correctly.

What is certain about AI, is that it’s here to stay.


For more articles in the series on Artificial Intelligence, go to:

2Ascribe Inc. is a medical and dental transcription services agency located in Toronto, Ontario Canada, providing medical transcription services to physicians, specialists (including psychiatry, pain and IMEs), dentists, dental specialties, clinics and other healthcare providers across Canada. Our medical and dental transcriptionists take pride in the quality of your transcribed documents. WEBshuttle is our client interface portal for document management. 2Ascribe continues to implement and develop technology to assist and improve the transcription process for physicians, dentists and other healthcare providers, including AUTOfax. AUTOfax works within WEBshuttle to automatically send faxes to referring physicians and dentists when a document is e-signed by the healthcare professional. As a service to our clients and the healthcare industry, 2Ascribe offers articles of interest to physicians, dentists and other healthcare professionals, medical transcriptionists, dental transcriptionists and office staff, as well as of general interest. Additional articles may be found at http://www.2ascribe.com.  For more information on Canadian transcription services, dental transcription, medical transcription work or dictation options, please contact us at info@2ascribe.com.


You might also enjoy

AI Bias

The results created by an AI model can be considered