Quality medical transcription.  Excellent value and customer service.  Having the work done your way.  This is our business and this is how we endeavour to run it, each and every day.

Underlying everything we do is a set of practical values that reflect how we approach running our business, and achieving our business success.  Our values are not just words.  They underlie our business approach and decision making.

Our customers come first

You are the reason we exist.  Everything we do is geared towards making your experience with us a good one.  And if it isn’t, we are committed to having an open line of communication with you, and doing everything we can to make it right.

We value our people

We believe that our success is based on our team of well-trained individuals with their diverse backgrounds and experiences, and of course, the appropriate qualifications.

We believe in giving back to our community and the world

We donate a percentage of our pre-tax profit to organizations that we believe make a difference in our community and in the world.  Currently we contribute to:

Daily Bread Food Bank:  www.dailybread.ca They are fighting to end hunger in Toronto, servicing people through neighbourhood food banks and meal programs in partnership with over 170 member agencies across Toronto.

The Girl Effect:   http://www.girleffect.org This is about ending poverty and helping the developing world.  It’s about investing time, energy, and funding into adolescent girls. It’s called the Girl Effect, because girls are uniquely capable of investing in their communities and making the world better.

HeroRats: http://www.herorat.org/ HeroRATs offer a local solution to the TB epidemic in Africa. A rat can evaluate 40 samples in seven minutes, equal to what a skilled lab technician, using microscopy, will do in one day. HeroRATs are also trained to detect and pinpoint the locations of landmines, which are later blown up with explosives.

We believe environmental responsibility is good business

We are predominantly a virtual company with a very low carbon footprint.  Wherever possible, we source our suppliers locally.  We recycle.

We continually try to improve

We try to anticipate and respond to our changing marketplace and the needs of our customers through constant evaluation, evolution and innovation.