Keeping Cool During Breakdowns In Communication

nurse helping patient

This scene may be familiar to you: an older gentleman with an appointment at a clinic that also takes walk-ins watches as patients who came in after him are paraded in and out, prescriptions in hand. His frustration grows until he’s seen enough.

He gets up to his feet to address the apparent error, not having all the relevant information. There were two doctors there that day. The doctor he had an appointment with was behind and still with another patient. The other was handling all the walk-ins. He grew more agitated as the receptionist tried in vain to relay this information. English wasn’t his first language and the two were unable to understand each other.

Smartly, the receptionist took a moment to bring a doctor who spoke the same language out to explain. Satisfied, the man sat down, relieved knowing he would now see whichever doctor was free first.

Yes, the importance of communication goes beyond doctor dictation for your medical transcription services.

Interpersonal communication between physicians or their staff and a patient is critical in effective treatment and care, but it’s something that can be difficult with diverse cultures and languages, changing demographics, a lack of resources and patients having more access to information than ever online.

The potential for misunderstandings makes documentation, including using outsourcing for medical transcription services, an essential step in documenting interactions with patients, both for continuity of care and evidence of encounters that may have caused friction.

In addition to displaying patience, talking to patients as equal partners in their healthcare is important. Click here to explore more tips for improving interactions with patients, courtesy of Physician Practice.

2Ascribe Inc. is a medical transcription services agency located in Toronto, Ontario Canada, providing medical transcription services to physicians, clinics and other healthcare providers across Canada. Our medical transcriptionists take pride in the quality of your transcribed documents. WEBscribe is our client interface portal for document management. 2Ascribe continues to implement and develop technology to assist and improve the transcription process for physicians and other healthcare providers, and recently introduced AUTOfax. AUTOfax works within WEBscribe to automatically send faxes to referring physicians when a document is signed off by the healthcare professional. As a service to our clients and the healthcare industry, 2Ascribe offers articles of interest to physicians and other healthcare professionals, medical transcriptionists and office staff, as well as of general interest. Additional articles may be found at

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